User Usage Agreement

Xtella provides mobile data services through eSIM and related connectivity products. Xtella eSIM does not provide a phone number, voice calls, or SMS unless explicitly stated in a specific service description.

Users are responsible for:

• Confirming device compatibility before purchase.
• Confirming destination coverage before purchase.
• Keeping account credentials secure.
• Using services lawfully and appropriately.
• Paying applicable service fees.
• Following local laws and regulations in the destination country or region.

Users may not use Xtella services for unlawful, abusive, fraudulent, harmful, or network-disruptive activities, including but not limited to:

• Reselling or commercially exploiting the service without authorization.
• Fraudulent activity.
• Interfering with network security or capacity.
• Excessive usage that harms other users or network quality.
• Sending spam or abusive communications.
• Impersonation or unauthorized access to accounts or systems.
• Distributing malware or conducting attacks against networks or systems.

Xtella and its network partners may use reasonable network management measures to maintain service quality, prevent abuse, protect network capacity, and comply with legal or operational requirements.

Xtella supports service in selected countries and regions. Service availability, speed, coverage, and quality may vary depending on local networks, device compatibility, environmental factors, and other conditions.

Users should carefully confirm device compatibility and service coverage before purchase. Refund eligibility depends on the purchase channel, activation status, service usage, and the specific circumstances of the issue.

If a device is lost or stolen, users should contact Xtella customer support immediately. Users may remain responsible for charges or usage before Xtella receives the report and takes action.

Xtella may offer promotions, discounts, or service benefits at its discretion. Promotions may be modified or discontinued at any time unless otherwise stated.

Xtella's websites, applications, names, logos, content, documents, and related materials are protected by intellectual property laws. Users may not copy, modify, resell, or misuse Xtella materials without authorization.

Xtella may collect and use information necessary to provide and improve services, process transactions, support users, maintain network quality, prevent abuse, and comply with legal obligations. Users should review Xtella's privacy policy for full details.

Xtella does not guarantee that service will be uninterrupted, error-free, available in every location, or suitable for every device or use case. Service quality may vary depending on local carrier coverage, device capability, network congestion, terrain, weather, and other factors.

These terms are governed by the laws applicable to Xtella's operating jurisdiction. Users and Xtella should first attempt to resolve disputes informally. If unresolved, disputes may be handled through the dispute resolution process specified in Xtella's applicable service terms.

Users should contact Xtella through official support channels listed on the Xtella website, application, or service portal.