Global eSIM · One Device · Every Destination

Stay connected,
anywhere on Earth.

Xtella eSIM is a digital SIM service that gets your compatible device online in 150+ countries and regions — no plastic card, no carrier store, no borders.

150+Countries & Regions
5Continents
60sAvg. Install Time
24/7Support
01 — Overview

What is Xtella eSIM?

Xtella eSIM is a digital SIM service that enables compatible devices to access mobile data in supported countries and regions without using a physical SIM card. It uses remote configuration technology to download, install, activate, deactivate, and remove eSIM profiles directly on your device.

Why choose Xtella over a physical SIM?

⚡
Faster Setup

Install in about a minute — scan a QR code and you're online.

⚙
Easier Management

Add, switch, and remove plans directly from your device settings.

🏪
No Store Visits

Skip the physical carrier store and the plastic SIM entirely.

🚚
No Logistics

Reduced dependence on physical SIM shipping and handling.

📱
QR or Manual

Convenient installation via QR code or manual activation details.

✈
Travel-Ready

Better flexibility across borders — swap plans, not cards.

02 — Before You Buy

Before Purchase Checklist

Before purchasing Xtella eSIM, please confirm the following. A little prep saves a lot of frustration on the road.

  1. Your device supports eSIM.
  2. Your device is not carrier-locked.
  3. Your destination is included in the selected data plan.
  4. You have a stable Wi-Fi or mobile data connection during installation.
  5. Each QR code or activation code can generally be installed on one device only.
Tip: On a smartphone, dial *#06# — if an EID is displayed, the device may support eSIM. Confirm with your device manufacturer or carrier to be sure.
03 — Service Coverage

Where Xtella works

Xtella eSIM supports mobile data service in a broad list of countries and regions across five continents. Coverage may vary based on the selected plan, local network conditions, device model, and carrier availability.

Africa 25 Regions

AlgeriaCameroonCentrafriqueDR CongoEgyptGhanaIvory CoastKenyaLiberiaMadagascarMalawiMauritiusMoroccoMozambiqueRwandaSeychellesSierra LeoneSouth AfricaSudanSwazilandTanzaniaTunisiaUgandaYemenZambia

Americas 38 Regions

AnguillaAntigua & BarbudaArgentinaArubaBarbadosBermudaBrazilBritish Virgin Is.CanadaCayman Is.ChileColombiaCosta RicaCuracaoDominicaDominican RepublicEcuadorEl SalvadorGrenadaGuamGuatemalaGuyanaHaitiHondurasJamaicaMexicoNicaraguaPanamaParaguayPeruSt. Kitts / NevisSt. LuciaSt. VincentTrinidad & TobagoTurks & CaicosUruguayUSA

Asia 37 Regions

ArmeniaAzerbaijanBangladeshBruneiCambodiaChinaGeorgiaHong KongIndiaIndonesiaIranIsraelJapanJordanKazakhstanKuwaitKyrgyzstanLaosMacauMalaysiaMongoliaNepalOmanPakistanPhilippinesQatarSaudi ArabiaSingaporeSouth KoreaSri LankaTaiwanTajikistanThailandTurkeyUAEUzbekistanVietnam

Europe 42 Regions

AlbaniaAustriaBelgiumBosnia & HerzegovinaBulgariaCroatiaCyprusCzech RepublicDenmarkEstoniaFaroe IslandsFinlandFranceFrench GuianaGermanyGibraltarGreeceGuadeloupeHungaryIcelandIrelandItalyLatviaLithuaniaLuxembourgMaltaMartiniqueMontenegroNetherlandsNorwayPolandPortugalRomaniaRussiaSerbiaSlovakiaSloveniaSpainSwedenSwitzerlandUkraineUnited Kingdom

Oceania 6 Regions

AustraliaFijiNew ZealandPapua New GuineaTongaVanuatu

Coverage is approximate and depends on outdoor conditions, local carrier availability, signal strength, network congestion, terrain, weather, device compatibility, and other factors beyond Xtella's control.

04 — Compatibility

Device Compatibility

General Requirements

A device must meet all of the following conditions:

For smartphones, enter *#06# in the phone dialer. If an EID is displayed, the device may support eSIM. Please still confirm compatibility with your device manufacturer or carrier.

iOS Devices

Common compatible Apple devices include:

Important: eSIM support varies by country and device version. Some devices sold in Mainland China, Hong Kong, and Macao may not support eSIM. Your device must be unlocked, and please keep iOS updated before installation.

Android Devices

Common compatible Android brands include selected models from:

◇
Google Pixel

Selected Pixel models

◇
Samsung Galaxy

Flagship & mid-range

◇
Motorola

Razr & Edge series

◇
Huawei / Honor

Selected models

◇
Xiaomi / OnePlus

Flagship series

◇
Oppo / Vivo

Global variants

◇
Sony / Sharp

Xperia & Aquos

◇
Rakuten / Fairphone / Nokia

Selected models

◇
Microsoft Surface Duo

Dual-screen device

Android eSIM support varies by region, model, and carrier version. Some devices have both eSIM and non-eSIM versions, and devices sold in certain regions may not include eSIM functionality. Please confirm compatibility before purchase.

Laptop Devices

Some Windows laptops support eSIM if they are LTE-ready and running a compatible Windows version. Supported brands may include selected models from Acer, ASUS, Dell, HP, Lenovo, Microsoft Surface, and Samsung. Please confirm that the laptop supports mobile data service and eSIM before purchase.

05 — Plans

Plans, Pricing & Validity

Smart Pricing

Xtella eSIM provides flexible data plans based on destination, usage needs, and available service options. Choose a plan through Xtella's official platform and view plan details before purchase.

Service Validity

If you purchase an eSIM but have not yet activated it, Xtella may reserve the eSIM for a limited activation period shown at purchase. After activation, the plan remains valid for the validity period specified in the plan details. Once it expires, the service may no longer be usable — even if there is unused data.

You may purchase a new plan or renew service through the official platform when available.

Billing

When you purchase Xtella eSIM, the displayed price includes the applicable service cost for the selected plan. You can view purchase and billing information through the official platform.

Xtella does not apply continuous subscription charges unless clearly stated in a specific plan or service description.

06 — Activation Guide

iOS Activation

Before Installation

  • Your iPhone supports eSIM.
  • Your iPhone is not carrier-locked.
  • You have a stable Wi-Fi or mobile data connection.
  • You have the QR code or manual activation details.
  • You install the eSIM before departure or before you need to use the service.

Each QR code or activation code can generally be used on one device only.

Installation by QR Code

  1. Open Settings.
  2. Go to Cellular.
  3. Tap Add eSIM or Add Cellular Plan.
  4. Select Use QR Code.
  5. Scan the QR code provided by Xtella.
  6. When the activation screen appears, tap Continue.
  7. Wait for the eSIM profile to download and install.
  8. Choose a label for the eSIM if prompted.
  9. Select default lines — keep your existing SIM as Default Voice Line; set Cellular Data to Xtella eSIM when you're ready to use data.
  10. Tap Done.

Manual Installation

If the QR code is displayed on the same device, copy the manual activation details and select Enter Details Manually during installation. Enter the required address and activation code exactly as provided.

Start Using on iOS

After arriving at your destination:

  1. Go to Settings > Cellular.
  2. Select the Xtella eSIM.
  3. Turn on the eSIM line.
  4. Turn on Data Roaming for the eSIM.
  5. Set Cellular Data to Xtella eSIM.
  6. Toggle Airplane Mode on for 10 seconds, then turn it off.
  7. Test the connection by opening a browser.
07 — Activation Guide

Android Activation

Before Installation

  • Your Android device supports eSIM.
  • Your device is not carrier-locked.
  • You have a stable Wi-Fi or mobile data connection.
  • You have the QR code or manual activation details.
  • You install the eSIM before you need to use it.

Menu names may vary by brand and Android version.

Installation by QR Code

  1. Open Settings.
  2. Go to Network & Internet, Connections, or Network & Connections.
  3. Open SIM Manager or the SIM settings menu.
  4. Tap Add SIM, Download SIM, or Add eSIM.
  5. Select Scan QR Code.
  6. Scan the QR code provided by Xtella.
  7. Wait for the eSIM profile to download and install.
  8. Do not exit the installation process until it is complete.

Manual Installation

If the QR code is on the same phone, copy the manual activation details provided by Xtella and choose Enter Details Manually during installation.

Start Using on Android

After arriving at your destination:

  1. Open SIM Manager.
  2. Select the Xtella eSIM.
  3. Enable the eSIM.
  4. Turn on Mobile Data Roaming.
  5. Set mobile data to use the Xtella eSIM.
  6. Restart the phone or toggle Airplane Mode on and off.
  7. Test the connection by opening a browser.

Android Notes

  • If installation fails, check whether too many eSIM profiles are already installed.
  • Delete old unused profiles if the device has reached its eSIM storage limit.
  • Some Samsung devices may require specific settings changes depending on model and software version.
08 — Security

Security & Privacy

Xtella takes user privacy and service security seriously. eSIM technology offers several structural security advantages over physical SIMs.

⛨
Embedded Profile

The eSIM profile is stored digitally on the device, reducing risks associated with physical SIM loss or damage.

↻
Remote Management

Configuration and updates can be performed remotely when supported.

🔒
Encrypted Transmission

Secure communication measures help protect user data during transmission.

👤
Account Protection

Protect your account credentials and avoid sharing login information.

✂
No Physical Handling

No need to exchange or ship physical SIM cards, reducing handling risks.

⚠
Stay Vigilant

Always access Xtella through official channels — beware of phishing, fake support, and suspicious links.

09 — FAQ

Frequently Asked Questions

Q01I purchased Xtella eSIM. What should I do next?
Open your order details, confirm your device is compatible, install the eSIM using the QR code or manual activation details, and enable data roaming when you are ready to use the service.
Q02Can I install the same eSIM on multiple devices?
No. An eSIM profile can generally be installed and used on one device only.
Q03Why can't I add the eSIM after scanning the QR code?
Please check that your device supports eSIM, is not carrier-locked, and is connected to Wi-Fi or mobile data. Then try again.
Q04Can I use Xtella eSIM if my phone is locked to a carrier?
No. Carrier-locked devices may not be able to install or activate Xtella eSIM. Please contact your carrier to unlock the device.
Q05How do I switch mobile data to Xtella eSIM?
Open your device's cellular or SIM settings and select Xtella eSIM as the line for mobile data. Make sure data roaming is turned on.
Q06I installed the eSIM, but it does not connect. What should I check?
Please check:
  • Wi-Fi is turned off when testing mobile data.
  • Mobile data is turned on.
  • Xtella eSIM is selected for mobile data.
  • Data roaming is enabled.
  • Your current location is covered by your plan.
  • Airplane Mode has been toggled on and off, or the device has been restarted.
Q07Should I install the eSIM before departure or after arrival?
Installation requires an internet connection. Xtella recommends installing the eSIM before departure or while you have stable Wi-Fi. You can enable the eSIM and data roaming after arriving at your destination.
Q08How do I check ICCID?
On iOS, go to Settings > General > About and find the eSIM section. On Android, check the SIM or eSIM details in your device settings.
Q09Can I share a hotspot with Xtella eSIM?
Hotspot support depends on the device, system version, destination network, and plan settings. If hotspot does not work, check whether data roaming is enabled, the eSIM is selected for mobile data, and the device software is up to date.
Q10Can I use eSIM and a physical SIM at the same time?
Many newer devices support dual SIM use — one physical SIM plus one eSIM, or two active eSIMs. Actual support depends on the device model.
Q11What happens if I lose my device?
Please contact Xtella customer support as soon as possible. Xtella may help suspend the service to prevent unauthorized use.
Q12Can I delete my eSIM profile?
Yes, you can remove an eSIM profile from your device settings. Deleting the eSIM profile does not automatically cancel or refund the service plan.
Q13Does Xtella eSIM lock me into Xtella?
No. eSIM technology allows users to switch between supported profiles and services. Users can stop using Xtella service by not purchasing additional plans.
Q14How many eSIM profiles can my device store?
It depends on the device model and manufacturer. Many devices can store multiple eSIM profiles but can only actively use one or two at the same time.
Q15How can I check my remaining data?
Open the official Xtella platform and view your active eSIM plan details.
Q16Can I renew my eSIM?
Yes, if renewal is available for your plan. You can purchase a new plan or renew through the official Xtella platform.
Q17Why does my phone show 3G after setup?
Restart your phone or toggle Airplane Mode on and off. The network may then reconnect to LTE or 5G if available in the area.
Q18Does Xtella eSIM require identity verification?
Identity verification requirements may vary by destination and local rules. If verification is required, follow the instructions shown during activation.
Q19Does Xtella eSIM support access to all websites and apps?
Access to some websites or apps may be affected by local network policies, regional restrictions, or service provider routing. Xtella cannot guarantee access to every website or app in every destination.
10 — After-Sales

Support

If you can't resolve an issue using this guide, please contact Xtella customer support through official channels. To help us help you faster, include the following in your request:

ReferenceOrder number or account information
HardwareDevice model
SoftwareOperating system version
LocationDestination country or region
EvidenceScreenshots of eSIM settings
DescriptionDetailed description of the issue
TimingTime when the issue occurred
Always access Xtella services through official channels. Be cautious of phishing websites, fake customer support accounts, or suspicious links claiming to represent Xtella.